Return/ Exchange Policy

✨YOUR SATISFACTION GUARANTEED✨

Returns and Exchanges, we want you to be stoked on your new kini!

  • 30 day peace of mind policy, exclusions apply. See details below.
  • The package must be postmarked for return within 15 days of the delivered date
  • If 30 days have gone by since your purchase, unfortunately we can’t offer an exchange or return

EXCHANGES:

  • We are happy to offer complimentary domestic exchanges on full priced items.
  • We cover shipping if you decide to do a direct exchange for another item.
  • Only regular priced items may be exchanged, unfortunately sale items or discounted items of any kind cannot be exchanged.
  • Easy ready to print shipping label will be emailed to you after verifying product exchange.
  • If you need to exchange for the same item, different size, or shop credit, send us an email at hanakiniswim@gmail.com
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

RETURNS:

  • You will be responsible for paying for your own shipping costs for returning an item.Shipping costs are non-refundable.
  • If you request a refund, and Hanakini Swim emails you the label, the cost of return shipping will be deducted from your refund.
  • Sale items are FINAL SALE. 
  • Send your item to: Hanakini Swim 2040 Kauhikoa Rd. Haiku, HI 96708
  • If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.

 

INTERNATIONAL (outside the US):

  • At the moment we are not able to extend the return or exchange policy for international orders, see further details below.
  • If you would like to return an item purchased at regular price we are happy to process the return.
  • If you would like to exchange an item you will need to process as a return and purchase the new item directly through the store.
  • You will be responsible for all shipping costs that incur to return or re-purchase an item.


Return and Exchange Conditions:
1. To be eligible for either a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with hang tag attached-  and swim hygiene liner MUST be still tact.


2. Items must be returned unwashed and undamaged. Please take care when trying on items, as Hanakini Swim cannot accept items that have any makeup stains, bodily fluid stains, or smells from soap, perfume, lotion, smoking, animals, etc.


3. Sale items are FINAL SALE. Only regular priced items may be exchanged, unfortunately sale items or discounted items of any kind cannot be exchanged.


4. To complete your return, we require a receipt or proof of purchase with tracking number/ order number.

5. Any item that is not in original condition, is damaged, or missing parts for reasons not due to our error will not be refunded and may result in a review period.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or concerns to your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days depending on your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hanakiniswim@gmail.com

 


Shipping Back Returns or Exchanges

To return your product, you should mail your the items to:

Hanakini Swim 
2040 Kauhikoa Rd. Haiku, HI 96708

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.

 

Please feel free to reach out if you have any other questions regarding returns or exchanges at hanakiniswim@gmail.com

With love,

XOXO

Hanakini Swim