Returns & Exchanges

We accept RETURNS WITHIN 15 DAYS from the delivered date for change of mind, size changes and style changes- in exchange for a STORE CREDIT. 

Due to drops being exclusive and limited, unfortunately we cannot offer exchanges after 15 days.

OUTLET ITEMS ARE FINAL SALE, they are not restocked and cannot be returned. All items purchased during FLASH SALES or discounted 20% OFF or more are final sale.

For all return and exchange inquires please contact us at support@hanakiniswim.com

Domestic U.S. Orders

  • If you need to exchange your item for a different size, style, color, or shop credit- send us an email at support@hanakiniswim.com

  • Exchanges must be in original condition (unused, unworn, and unaltered) with tags and liners attached. 

  • We are happy to offer a ONE time complimentary exchange on all US orders purchased at regular price. Additional exchanges and shipping fees thereafter are the responsibility of the customer.

  • An easy ready to print shipping label will be emailed to you. If the item/s you want are no longer available and you do not wish to exchange for other items, you will be issued store credit. Once the item/s arrive back in original condition, your store credit will be available in your account.

  • Sale items are FINAL SALE. Items purchased during FLASH SALES are FINAL SALE.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • YES. We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either store credit, or a ONE time exchange. Additional exchanges and shipping fees thereafter are the responsibility of the customer.

  • Returns are complimentary, an easy ready to print shipping label will be emailed to you. Once the item/s arrive back in original condition, your store credit will be available in your account.

  • Due to the limited exclusivity of every drop, we are not able to offer refunds at this time.

  • All return requests must be made and tracking back to Hanakini Swim within 15 days of the date of delivered date. Returns received after the 15 day period may not be eligible for credit.

  • Sale items are FINAL SALE. Items purchased during FLASH SALES are FINAL SALE.

YES. You can come to one of our events listed HERE.

The same return and exchange policy above will apply. We encourage you to come try-on in person to find the perfect fit!

YES. As long as the package hasn't shipped yet we can still add, change, or edit your order. Most orders ship within 24-28 hours.

Email us right away at support@hanakiniswim.com

  • NO. All items purcahsed with the welcome discount or with VIP points are not considered final sale.

*Only items purchased during FLASH SALES, Outlet items, Holiday sales, or Major discount events at 20% OFF or more that are marked "FINAL SALE" will not be returnable.

International Orders

  • Due to high international shipping costs, we are not able to extend the full return and exchange policy to international customers at this time.

  • You CAN return an item purchased at regular price in exchange for store credit.

  • Items must be in original condition (unused, unworn, and unaltered) with tags and liners attached to qualify for store credit.

  • If you would like to exchange an item you will need to process as a return, and purchase the new item directly through our site.

  • You will be responsible for all shipping and freight costs that incur to return or re-purchase an item. 

  • All shipping, taxes, or duty costs incurred on international orders are non-refundable.

  • If you need assistance please feel free to reach out directly to support@hanakiniswim.com

Return and Exchange Conditions

1. To be eligible for either a return or exchange, your item must be unused , unwashed, unaltered, and in the same condition that you received it. It must also be in the original packaging with hang tag attached-  and swim hygiene liner MUST be still tact.


2. Items must be returned unwashed and undamaged. Please take care when trying on items, as Hanakini Swim cannot accept items that have any makeup stains, bodily fluid stains, or smells from soap, perfume, lotion, smoking, animals, etc.


3. Sale Outlet items are FINAL SALE. All items purchased during FLASH SALES at 20% OFF or more, or items purchased during major holiday sales, are final sale. Only regular priced items may be exchanged, unfortunately sale items or discounted items of any kind cannot be exchanged.


4. To complete your return or exchange, we require a receipt or proof of purchase with tracking number/ order number.

5. Any item that is not in original condition, is damaged, or missing parts for reasons not due to our error, will not be eligible for store credit.

By shopping Hanakini Swim you agree to these terms and conditions. 

STORE CREDIT DOES NOT EXPIRE.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or concerns to your returned items.

If you are approved, then your store credit will be processed, and the credit will be applied to your customer account.

Late or missing credit:
If you haven’t received or seen your store credit in your account- contact us at support@hanakiniswim.com

Hanakini Swim will provide a label for all US returns and exchanges

If you decided to ship back on your own, items must be mailed to:

Hanakini Swim 
2040 Kauhikoa Rd. Haiku, HI 96708

**All orders should have a traceable shipping service with covered shipping insurance of $100+

By shopping Hanakini Swim you agree to these terms and conditions. 

Due to the exclusivity of every drop, we want to give everyone a fair chance to purchase, before it sells out. As a small business, we hope to decrease over purchasing, and encourage thoughtful and intentional orders.