Returns & Exchanges

Eligible items may be returned or exchanged within 15 days of delivery.

All returns are issued as store credit only. We do not offer refunds to the original form of payment.

Items discounted 20% or more are final sale and are not eligible for return or exchange.

U.S. returns and exchanges include complimentary return shipping. For international orders, optional Checkout+ Return Coverage can be added at checkout to cover the cost of an eligible return shipping label. Without Checkout+, international customers are responsible for return shipping.

To start a return or exchange, please visit our Return Portal.

For additional assistance, contact support@hanakiniswim.com.

Domestic U.S. Orders

  1. Start your exchange through our Return Portal.
  2. An easy ready to print shipping label will be emailed to you. 
  3. Eligible U.S. exchanges must be in original condition: unused, unworn, unwashed, and unaltered, with tags and hygiene liners attached.
  4. Exchanges are complimentary, and Hanakini covers shipping for the replacement item.
  5. If your preferred item is no longer available, you may choose another item or receive store credit.
  1. Yes. Eligible U.S. items may be returned within 15 days of delivery for store credit.
  2. Returned items must be in original condition: unused, unworn, unwashed, and unaltered, with tags and hygiene liners attached.
  3. Return shipping label is emailed to you for eligible U.S. returns.
  4. Once your return is received and approved, store credit will be added to your customer account. Store credit does not expire.
  5. We do not offer refunds to the original form of payment.

YES. As long as the package hasn't shipped yet we can still add, change, or edit your order. Most orders ship within 24-48 hours.

Email us right away at support@hanakiniswim.com

  • NO. All items purcahsed with the welcome discount or with VIP points are not considered final sale.

*Only items purchased during FLASH SALES, Outlet items, Holiday sales, or Major discount events at 20% OFF or more that are marked "FINAL SALE" will not be returnable.

YES. You can come to one of our events listed HERE.

The same return and exchange policy above will apply. We encourage you to come try-on in person to find the perfect fit!

International Orders

  1. Eligible international orders may be returned within 15 days of delivery for store credit only.
  2. Items must be in original condition: unused, unworn, unwashed, and unaltered, with tags and hygiene liners attached.
  3. International exchanges must be processed manually. If you would like a different size, color, or style, please submit your return through our Return Portal for store credit, then place a new order through our website.
  4. If you purchased Checkout+ Return Coverage with your original order, your eligible return shipping label will be covered through the portal.
  5. If you did not purchase Checkout+, you will be responsible for the cost of the international return shipping label through the portal.
  6. Original shipping charges, duties, taxes, and customs fees are non-refundable and are not included in store credit.
  7. Items discounted 20% or more are final sale and are not eligible for return.

For assistance, contact support@hanakiniswim.com.

Return and Exchange Conditions

Once your item is processed back to Hanakini, your store credit will be available in your customer account.

Log in to your customer account before shopping.

Simply add to cart and your balance will be available at checkout.

Store credit never expires.

1. To be eligible for either a return or exchange, your item must be unused , unwashed, unaltered, and in the same condition that you received it. It must also be in the original packaging with hang tag attached-  and swim hygiene liner MUST be still tact.


2. Items must be returned unwashed and undamaged. Please take care when trying on items, as Hanakini Swim cannot accept items that have any makeup stains, bodily fluid stains, or smells from soap, perfume, lotion, smoking, animals, etc.


3. Sale Outlet items are FINAL SALE. All items purchased during FLASH SALES at 20% OFF or more, or items purchased during major holiday sales, are final sale. Only regular priced items may be exchanged, unfortunately sale items or discounted items of any kind cannot be exchanged.


4. To complete your return or exchange, we require a receipt or proof of purchase with tracking number/ order number.

5. Any item that is not in original condition, is damaged, or missing parts for reasons not due to our error, will not be eligible for store credit.

By shopping Hanakini Swim you agree to these terms and conditions. 

STORE CREDIT DOES NOT EXPIRE.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or concerns to your returned items.

If you are approved, then your store credit will be processed, and the credit will be applied to your customer account.

Late or missing credit:
If you haven’t received or seen your store credit in your account- contact us at support@hanakiniswim.com

Hanakini Swim will provide a label for all US returns and exchanges

If under special circumstances you need to ship your items back to us please email us with details at support@hanakiniswim.com

By shopping Hanakini Swim you agree to these terms and conditions. 

Due to the exclusivity of every drop, we want to give everyone a fair chance to purchase, before it sells out. As a small business, we hope to decrease over purchasing, and encourage thoughtful and intentional orders.